FAQs

Processing Times

All of our pieces are handmade to order and our processing times can vary. We typically turn around Benches, Consoles, Coffee & Bar Tables within 3-6 weeks of order placement, and within 4-12 weeks for Dining, Bar and Conference Tables. If you need your piece by a specific date, please contact us prior to placing an order to ensure we can accommodate.

Please note that while we always aim to deliver punctually on estimated completion dates, these lead times are estimates and not guaranteed delivery dates. While we always aim to fulfill orders in a punctual manner, estimated completion dates are subject to change and are not guaranteed by Stockton Heritage. Completion dates may need to be extended in the case of modifications to original order details.

Shipping Domestic

We offer FREE Shipping on all of our made-to-order pieces when shipped within the United States. We also offer white glove services for a fee. Please contact us directly for a quote.

Shipping International

We ship worldwide. Please contact us for a custom shipping quote for all non-U.S. orders. We also offer white glove services for a fee. Please contact us directly for a quote.

Returns

We offer returns on all non-custom orders. Returns must be initiated within 7 days of receipt of item. Customers are responsible for any shipping costs associated with a return order.

We rigorously inspect our products before sending them out our door. If upon receipt you notice any defects, please contact us within 48 hours to ensure reimbursement.

Custom Orders

A 50% non-refundable downpayment is required to initiate production for custom orders. We work to source materials and begin production immediately upon receipt of payment, and therefore we do not accept cancellations or returns on custom orders - all sales are final. Changes can be made after payment on a case-by-case basis but we cannot guarantee to honor any changes made after initial down payment is made.

Assembly

We dismount legs when shipping tables but tables come with pre-drilled holes and screws provided to ensure a quick and seamless installment. All that you need is a screwdriver and 15 minutes time.

For customers in the Minneapolis-St. Paul area, we offer direct-to-door delivery and can install for a fee.