FAQs

Processing Times

All of our pieces are handmade to order and our processing times can vary. Standard turn around for most smaller size pieces (Benches, Consoles, Coffee & Bar Tables) is within 4-8 weeks of order placement. Dining, Bar and Conference Tables typically ship out within 6-12 weeks of order placement. If you need your piece by a specific date, please contact us prior to placing an order to ensure we can accommodate.

Please note that while we always aim to deliver punctually on estimated completion dates, these lead times are estimates and not guaranteed delivery dates. Estimated completion dates are subject to change and are not guaranteed by Stockton Heritage. Completion dates may need to be extended in the case of modifications to original order details.Shipping Domestic

Shipping Domestic

We offer FREE Shipping on all of our made-to-order pieces when shipped within the United States. We also offer white glove services for a fee. Please contact us directly for a quote.

Shipping International

We ship worldwide. Please contact us for a custom shipping quote for all non-U.S. orders. We also offer white glove services for a fee. Please contact us directly for a quote.

Returns

We offer returns on all non-custom orders. Returns must be initiated within 7 days of receipt of item. Customers are responsible for any shipping costs associated with a return order. We rigorously inspect our products before sending them out our door. If upon receipt you notice any defects, please contact us within 48 hours to ensure reimbursement.

Custom Orders

A 50% non-refundable downpayment is required to initiate production for custom orders. We work to source materials and begin production immediately upon receipt of payment, and therefore we do not accept cancellations or returns on custom orders - all sales are final. Changes can be made after payment on a case-by-case basis but we cannot guarantee to honor any changes made after initial down payment is made.

Determining Your Table Size

We get this question ALL THE TIME - reference our blog post on determining table size to learn all you need to know before placing a custom order.

Assembly

We dismount legs before shipping. Your table will arrive with pre-drilled holes and screws included in a small bag (make sure you don’t throw away the screws!) to ensure a quick and seamless installment. All that you need is a screwdriver and 15 minutes time.

For customers in the Minneapolis-St. Paul area, we offer direct-to-door delivery and can install for a fee. For those outside the Twin Cities in need of assistance with installation, we can help arrange white glove service.

Care

No piece of wood is invincible - you are responsible for the care and upkeep of your table. If done properly, your piece will last generations. Visit our full care instructions page HERE.

Featured Wood Species